call management


call management
I.
управление и обработка вызовов клиента
II.
управление вызовами клиентов

English-Russian IT glossary. 2014.

Смотреть что такое "call management" в других словарях:

  • Call management — In telecommunication, the term call management has the following meanings: *In telegraphy, route selection, signaling, and circuit usage and availability for a call. *In universal personal telecommunications, the ability of a user to inform the… …   Wikipedia

  • Corporate Call Management Program — A program to provide customers telephone access to information about USPS services via 800 telephone number, 24 hours a day, seven days a week …   Glossary of postal terms

  • Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …   Wikipedia

  • call centre — ➔ centre * * * call centre UK US UK (US call center) noun [C] ► COMMERCE, MARKETING an office or business in which employees provide phone support for the customers of one or more companies, or sell or advertise their goods or services by phone:… …   Financial and business terms

  • Call Level Interface — (CLI) (рус. Интерфейс уровня вызовов) программный стандарт, закрепленный в документе ISO/IEC 9075 3:2003. CLI описывает как именно программа должна отправлять SQL запросы к системе управления базами данных (СУБД) и как именно возвращенный набор… …   Википедия

  • call center — call ,center noun count a place where a large number of people are employed to make telephone calls, either in order to sell a product or service, or to answer customers questions, complaints, requests for service, etc.: call center… …   Usage of the words and phrases in modern English

  • Call accounting — A Call Accounting System is a telecommunications software or hardware application that captures, records, and costs telephone usage events. Internationally call accounting systems may be referred to as call logging systems. Call accounting… …   Wikipedia

  • Call-Center — Blick in die Großraumvariante eines Callcenters mit abgeteilten Agentenarbeitsplätzen und kommunikativer Sichtverbindung durch blickfreie Wände Als Callcenter (von engl. call center; dt. „Telefon Beratungszentrum“) oder Customer Care Center (zu… …   Deutsch Wikipedia

  • Call Center — Blick in die Großraumvariante eines Callcenters mit abgeteilten Agentenarbeitsplätzen und kommunikativer Sichtverbindung durch blickfreie Wände Als Callcenter (von engl. call center; dt. „Telefon Beratungszentrum“) oder Customer Care Center (zu… …   Deutsch Wikipedia

  • Call sign — In broadcasting and radio communications, a call sign (also known as a callsign or call letters, or abbreviated as a call, or otherwise known as a handle) is a unique designation for a transmitting station. In some countries they are used as… …   Wikipedia

  • Call for bids — A call for bids, call for tenders, invitation to tender (ITT), or invitation of tenders (often called tender for short) is a special procedure for generating competing offers from different bidders looking to obtain an award of business activity… …   Wikipedia

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